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Our Newsletter


Shipping & Returns

Shipping

    At Beastmaster Rodeo our goal is to ensure your complete satisfaction with your purchase. You can trust we will process and ship in stock items within 1-3 days after purchase. Some particular items do however ship differently. Please when ordering an item, take time to read the descriptions and details about the item in case there are stipulations on when a particular item may ship. For example: Custom chaps ship upon completion usually within 4-6 weeks.

   We highly recommend that you always give yourself time when needing a product to ensure that you get the products in a timely fashion for the lowest cost. We ship everyday except for weekends. Also note that UPS does not deliver to many locations on the weekends. So if you pay for a NEXT DAY AIR on a Thursday, and we ship it on Friday, then most likely it will not arrive until that Monday.

   We can ship to virtually any address in the world; however there are restrictions on some products and international destinations. Call or email us at 260-748-7620 for more information on international shipments.

Note: Some items will be shipped from another warehouse so sometimes expect possibly two packages. Most items will ship within 24 hours also but please allow 1-3 days to ship.

Returns

     You may return all new, unopened items within 30 days of delivery for a full refund, except custom items (custom rope, custom chaps, ect). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Just place the item you want to return back in the box with the invoice and note that you want a refund or exchange.

      A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. Beastmaster Rodeo will also honor any warrantee or time guarantees. Shipping fees are not refundable, unless there was an error on our end or the item is damaged due to an error by us within 30 days of receiving the item. If your item is damaged in shipping, you must file a claim with the carrier.

Money back guaranteed on items returned in new condition within 30 days of purchaseAfter 30 days of purchase if item is returned and still in new condition, there will be a restocking fee of $50.00 and you will be given an in store credit of whatever the left over amount is. No exceptions. 

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.